Welcome to Clock On The Wall, a small business operated by Chinnu Sebastian, dedicated to creating unique and sustainable hand embroided wall clocks. By engaging with our services, you agree to the following terms and conditions:

1. Orders and Custom Creations:

• All custom orders are tailor-made based on the specifications provided by the customer.
• Designs and executions are carried out by the artist.
• The final product may vary from reference images due to the nature of handmade creations and custom designs.
• Pre-made items are also available for purchase which are created by the ideas and designs implemented by the artist.
• Custom-made items may require additional time for design and production. Pre-made items are ready for shipping within 5 to 7 business days.

2. Materials and Sustainability Statement:

• Our products are crafted using materials such as discarded clothes, wood and other upcycled and/or reclaimed resources.
• Clock On a Wall humble mission is to contribute to the reduction of textile waste that ends up in landfills. By transforming discarded clothing into functional and artistic creations, we give a second life to materials that might otherwise be discarded.
• Our creations are handcrafted, ensuring that each piece is made with care and attention to detail.
• Other materials like paper, thread, paints and ephemera required are purchased.
• By using existing materials and focusing on small-scale production, we try to minimize our consumption of resources such as water and energy.
• We use eco-friendly and minimal packaging, often recycled, to reduce waste. Our packaging materials are chosen with the environment in mind.
• We are dedicated to continually improving our sustainable practices and exploring new ways to reduce our environmental footprint.
• By supporting Clock On A Wall, you contribute to the movement toward a more sustainable and mindful consumption culture.

3. Privacy, Confidentiality, and Data Collection Policy:

At Clock On A Wall, we value your privacy and are committed to protecting the confidentiality of your personal information. This policy outlines how we collect, use, and safeguard the data you provide to us. By engaging with our services, you agree to the terms of this privacy policy. Please take a moment to review the following details: *

• We collect the following information when you interact with and/or order from Clock On A Wall:
– Name
– Email address
– Phone number
– Photos for reference (shared by the customer)
– Mailing address
– Birth date (only if required by the nature of order)
• The collected data is used solely for the following purposes:
– Processing and fulfilling your orders
– Communicating with you regarding your orders, inquiries, or updates
– Providing personalized customer support and assistance
– Improving our products, services, and customer experience
• Your data is stored securely and accessed only by authorized personnel for the purposes stated in this policy.
• We may share your data with third-party service providers, such as shipping companies, solely for the purpose of order fulfillment and delivery. We do not share your data with any other third parties.
• After the completion of your order and delivery, all collected data, including photos for reference, is deleted.
• By providing your data, you give explicit consent for its collection and use as described in this policy.
• You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at chinseb@gmail.com.

4. Intellectual Property:

• All content, designs, and creations produced and shared by Clock On A Wall, operated by Chinnu Sebastian, are protected by copyright laws. This includes, but is not limited to, artwork, sketches, designs, images, photographs, and text.
• Any unauthorized use, reproduction, distribution, or modification of our copyrighted materials is strictly prohibited. This applies to both commercial and non-commercial use.

5. Pricing and Payments:

• All prices listed are presented in Indian Rupee.
• Prices for products and services may vary based on customization and the nature of each creation.
• Payments are accepted through online methods specified on the page. Cash on delivery is not available.
• We reserve the right to modify product prices at our discretion without prior notice. However, the price you see at the time of placing an order is the price you will be charged.
• If a payment attempt is unsuccessful, please contact your payment provider or financial institution for assistance.

6. Shipping and Delivery Information:

At Clock On A Wall, we strive to provide a seamless and enjoyable shopping experience. Please review the following details regarding our shipping and delivery process:

• We offer shipping across India at the moment. Shipping options and delivery times may vary based on your location.
• Standard shipping typically takes 2- 10 business days for domestic orders.
• Shipping charges are calculated based on the shipping method, destination, and order weight.
• Please ensure that the shipping address you provide is accurate and complete to prevent any delays or delivery issues.
• Clock On A Wall is not responsible for shipments that are delayed or undeliverable due to inaccurate address information.
• A signature may be required upon delivery, depending on the shipping method and destination.
• If you are unavailable to receive the package, the delivery service will follow their standard procedures, which may include reattempting delivery or holding the package at a local facility.
• While we make every effort to ensure timely delivery, please note that unexpected factors such as weather, customs processing, and other unforeseen circumstances may impact delivery times.
• In the rare event that your package is lost or damaged during transit, please contact us promptly. We will work with you to resolve the issue and ensure your satisfaction. For any questions, concerns, or updates regarding your order’s shipping and delivery, please feel free to reach out to us via email at chinseb@gmail.com.

7. Return and Refund Policy:

At Clock On A Wall, we are committed to providing you with high-quality handmade creations and excellent customer service. Please take a moment to review our return and refund policy to ensure a smooth and satisfactory shopping experience:

• Due to the custom and personalized nature of our products, returns and exchanges are generally not accepted unless the item is defective, damaged, or does not match the order specifications.
• Return and exchange is accepted for the pre-made products if the item is defective, damaged, or does not match the order specifications.
• If you receive a defective or damaged item, please contact us within 10 days of receiving the product. We will assess the situation and provide instructions for returning the item if necessary.
• To initiate a return, please contact us at chinseb@gmail.com with the following information:
– Order number
– Detailed description of the issue
– Clear photographs of the defective or damaged item
• Depending on the nature of the issue, we will offer either a replacement of the defective or damaged item or a refund of the purchase price.
• Refunds will be issued using the same payment method used for the original purchase.
• If the return is due to our error or a defective product, we will cover the return shipping costs.
• If the return is due to a change of mind or incorrect order specifications, the customer will be responsible for return shipping fees.
• Once we receive the returned item and assess its condition, we will process the refund or replacement within 5 business days.
• Personalized or custom-made items that were correctly produced according to the order specifications are not eligible for return or refund.
• We reserve the right to refuse returns or refunds if the product is returned in unsellable condition, shows signs of misuse, or if the return request is made beyond the specified timeframe.

8. Modifications to Terms:

The owner of Clock On A Wall reserves the right to modify these terms and conditions at any time without prior notice.

9. Contact Information:

For any inquiries, concerns, or clarifications, please contact at chinseb@gmail.com.
By placing an order with Clock On A Wall, you acknowledge that you have read, understood, and agreed to these terms and conditions.